Last updated: 1 October 2026
These Terms apply to sales of equipment, spare parts and consumables by UAB "Trelis", trading as COSMO TECH, company code 304435177, VAT code LT100011882412, registered office Darželio g. 5-118, LT-11209 Vilnius, Lithuania, email info@cosmo-tech.eu (the "Seller"), to customers ordering through cosmo-tech.eu, by email, by phone or through messengers (the "Buyer").
Our equipment is intended for professional use, and we primarily sell to businesses: clinics, salons and self-employed specialists. Section 10 sets out additional rights that apply if the Buyer is a consumer. Where a signed contract or quote contains different terms, those terms prevail.
Product descriptions, specifications, images and prices on the website are for information and do not constitute a binding offer. The configuration and price of equipment are fixed in a quote or invoice issued by the Seller.
Prices are in euros. For business customers, prices are stated excluding VAT unless marked otherwise; VAT is charged according to applicable law, including reverse charge for intra-EU supplies to VAT-registered buyers with a valid VAT number. For consumers, prices include VAT.
Unless the quote states otherwise, payment is made by bank transfer as full prepayment on the basis of the invoice. Instalment or partial payment is possible only if agreed in writing.
The equipment remains the property of the Seller until paid in full.
Delivery terms, costs and estimated delivery times are stated in the quote. Equipment can also be collected from our showroom at Juozapavičiaus g. 9A, Vilnius, by appointment. Delivery times are estimates; the Seller informs the Buyer promptly of any delay.
For business customers, the risk of loss or damage passes to the Buyer when the equipment is handed over to the carrier, or when it is collected, unless another Incoterms® 2020 rule is agreed in the quote. For consumers, the risk passes when the consumer, or a person indicated by the consumer, receives the equipment.
The Buyer inspects the packaging on delivery and notes visible damage in the carrier's documents. Business customers must notify the Seller of visible defects or missing items within 3 business days of delivery, with photos. Hidden defects must be notified without undue delay after discovery.
The warranty period and conditions are stated in the quote and the warranty certificate supplied with the equipment. The warranty covers manufacturing defects and does not cover damage caused by incorrect use, failure to follow the manufacturer's instructions, unauthorised repair or modification, mechanical damage, power surges, or normal wear of consumables and handpiece parts with limited service life.
To make a warranty claim, contact info@cosmo-tech.eu with the serial number, a description of the problem and photos or video. Our service engineer will first try to diagnose the issue remotely and will then arrange repair, replacement of parts or replacement of the equipment.
For consumers, the warranty is provided in addition to, and does not limit, the statutory rights described in Section 10.
The Buyer is responsible for using the equipment in accordance with the manufacturer's instructions, by trained personnel, and in compliance with the rules applicable to aesthetic and cosmetic procedures in the Buyer's country, including any licences or qualifications required for the practitioner.
For business customers, the Seller's liability under the contract is limited to the price paid for the equipment concerned, and the Seller is not liable for indirect losses, including loss of profit or loss of clients. These limitations do not apply to damage caused intentionally or by gross negligence, to death or personal injury, or where liability cannot be limited by law.
A consumer who concluded the contract at a distance (online, by email, by phone or through a messenger) may withdraw from it within 14 days without giving any reason. The period starts on the day the consumer receives the equipment.
To withdraw, send a clear statement to info@cosmo-tech.eu before the period expires. You may use the model form below, but it is not obligatory.
We refund all payments received, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method. We may withhold the refund until we have received the equipment back or you have supplied proof of having sent it. You return the equipment within 14 days and bear the direct cost of return. You are liable for any diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
The right of withdrawal does not apply to equipment made to the consumer's specifications or clearly personalised, and to sealed consumables that are not suitable for return for health protection or hygiene reasons once unsealed.
Consumers have a statutory right to goods that conform to the contract. The Seller is liable for non-conformity that becomes apparent within 2 years of delivery. In that case the consumer may request repair or replacement, and where this is not possible, a price reduction or termination of the contract, as provided by Lithuanian law.
To: UAB "Trelis", Darželio g. 5-118, LT-11209 Vilnius, Lithuania, info@cosmo-tech.eu
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
Ordered on / received on: ____________
Name of consumer: ____________
Address of consumer: ____________
Date and signature (only if this form is sent on paper): ____________
Please send complaints to info@cosmo-tech.eu. We reply within 14 days.
Consumers may also apply for out-of-court resolution to the State Consumer Rights Protection Authority of the Republic of Lithuania (www.vvtat.lt).
These Terms are governed by the laws of the Republic of Lithuania. Disputes with business customers are resolved by the courts of Vilnius, Lithuania. Consumers keep the protection of the mandatory rules of their country of residence and may bring proceedings in the courts of that country.
Personal data is processed as described in our Privacy Policy.